Informativa sulle spedizioni
Last updated: August 8, 2026
Currency. All prices and shipping fees are shown in US Dollars (USD). Your bank converts to your local currency at checkout if needed.
Production time. All XILUGS items are handmade to order. Watch straps and key fobs both take 3–5 business days to produce before dispatch. This production time is separate from, and additional to, the shipping/delivery time. Once your order ships, you will receive a shipping confirmation with tracking where available.
Free shipping on qualifying orders:
- Every destination we ship to — free on orders over US$350
- All XILUGS products are handcrafted and dispatched from Vietnam. Because many items are made to order, the processing time shown on the relevant product page or order confirmation applies before shipment.
- After placing an order, you will receive an order confirmation containing your order number, purchased items, total amount and shipping address. Once your order has been dispatched, we will send a shipping confirmation with tracking where available.
- Shipping fees are charged per order, not per item. Adding eligible products to the same order will not create an additional base shipping charge.
- Customers are responsible for providing a complete and accurate delivery address. XILUGS is not responsible for delays, failed delivery or additional charges caused by an incorrect or incomplete address supplied at checkout.
- Import duties, customs charges, VAT and other destination-country fees are not included in our shipping prices unless clearly stated at checkout. These charges, when applicable, are the customer’s responsibility.
If a parcel is refused at delivery or returned because of unpaid customs charges, the original and return shipping costs may not be refundable.
Personalization options offered on the product page are included free of charge unless a paid upgrade is clearly displayed. Please check all names, initials, numbers, logos, colors and other customization details carefully before submitting your order.
Shipping Zones & Rates
Flat-rate international shipping
| Shipping destination | Shipping fee | Delivery time | Personalization | Tracking |
|---|---|---|---|---|
| United States | US$5.99 (free over US$350) | 10–12 days | Free | Provided when available |
| Canada | US$15.00 (free over US$350) | 10–12 days | Free | Provided when available |
| Europe, Australia & New Zealand | US$15.00 (free over US$350) | 12–15 days | Free | Provided when available |
We currently ship to the United States, Canada, Europe, Australia and New Zealand. If your country does not appear at checkout, write to support@xilugs.com — we will quote a rate for it.
Peak seasons. During holidays and busy periods, production may take an extra few business days due to high order volume. We never rush a handmade piece — we would rather take a little longer and get every detail right. Thank you for your patience.
Note: The delivery times above are transit times and begin after the 3–5 day production time — a US order therefore arrives roughly 13–17 days after it is placed. Shipping time begins after production is complete and the parcel has been handed to the carrier. Delivery estimates are not guarantees and may be affected by customs processing, weather, holidays, carrier delays or other circumstances outside our control.
Delivery FAQs
Most XILUGS products are handcrafted or made to order. The applicable processing time is shown on the product page or in your order confirmation. Shipping transit time starts only after the order has been completed and dispatched.
Yes. Personalization options marked as available on the product page are complimentary unless a specific paid upgrade is clearly shown. Customized details are produced from the information submitted with your order, so please review spelling, measurements, colors and layout carefully.
The recipient is responsible for any import duty, customs charge, VAT, brokerage fee or local tax imposed by the destination country. These fees are collected by the relevant authority or carrier and are not included in the XILUGS shipping fee unless expressly stated at checkout.
After your order has been dispatched, you will receive a shipping confirmation email containing the tracking number or tracking link when tracking is available. You may also sign in to your XILUGS account and review the status of your recent orders.
Contact XILUGS as soon as possible. We may be able to update the address before dispatch, but changes cannot be guaranteed once production or shipment has begun. Any reshipping, return-to-sender or address-correction costs caused by incorrect customer information may be charged to the customer.
Check with household members, reception staff, neighbors and the local carrier first. If the parcel still cannot be located, contact us with your order number and tracking information so we can assist you in opening an inquiry with the carrier.
Lost or damaged parcels
If your tracking stops updating for more than 10 business days, or your parcel arrives damaged, email us at support@xilugs.com with your order number and a photo (if damaged). We will investigate with the carrier and replace or refund as appropriate.
Need Help?
For shipping questions, please contact XILUGS through the contact information shown on our website and include your order number whenever possible.
Who is shipping your order
Orders are dispatched by LunLeather LLC (trading as XILUGS), registration number 2023-001238208, from our workshop at 90 Nguyen Tuan Street, Thanh Xuan, Ha Noi 100000, Vietnam. Registered office: 1007 N Orange St, 4th Floor, Suite #1723, Wilmington, DE 19801, United States. Questions about a shipment: support@xilugs.com or WhatsApp.