Payment Method
Last updated: July 13, 2026
Accepted Payment Methods
XILUGS accepts secure online payments through the payment methods displayed at checkout. Available options may vary depending on your country, device, currency and payment provider.
Only the payment methods currently shown on the XILUGS checkout page are available for a particular order.
Order Total and Charges
Your order total may include the product price, selected customization upgrades, shipping charges, discounts and any taxes collected at checkout. The final amount payable will be displayed before you confirm payment.
- XILUGS does not add hidden handling fees after checkout.
- Import duties, customs charges, VAT and local taxes imposed after shipment are not included unless expressly collected at checkout.
- Your bank or payment provider may apply currency-conversion, foreign-transaction or other service fees. These charges are not controlled by XILUGS.
Confirm your products, sizes, colors, personalization details, shipping address and total amount before completing checkout. Made-to-order and personalized products may enter production shortly after payment is confirmed.
Secure Payment Processing
Payments are processed through secure third-party payment providers. XILUGS does not directly store your full credit or debit card number on our own systems.
When you choose PayPal or another external payment option, you may be redirected to that provider's secure website or payment interface to complete the transaction. Your use of a third-party payment service is also subject to that provider's terms and privacy policy.
Paying with PayPal
- Select PayPal as your payment method during checkout.
- You will be redirected to PayPal or shown a secure PayPal payment window.
- Sign in to your PayPal account and follow the on-screen instructions.
- Where supported, PayPal may allow payment by an eligible card without requiring a new PayPal account.
- After successful payment, you will return to the XILUGS website and receive an order confirmation.
Payments funded through a PayPal eCheck or bank transfer may remain pending until PayPal confirms the funds. This can delay production and dispatch.
Payment Authorization
By submitting an order, you confirm that you are authorized to use the selected payment method and authorize the applicable payment provider to charge the displayed amount.
Your payment may be declined, delayed or placed under review by your bank, card issuer, PayPal or another payment provider. XILUGS cannot override a payment provider's security decision.
Pending, Failed or Duplicate Payments
Pending payment
An order may remain pending while the payment provider verifies the transaction. Production normally begins only after payment has been successfully confirmed.
Failed or declined payment
Check that your billing information is correct and that sufficient funds are available. You may also contact your bank or try another payment method displayed at checkout.
Duplicate charge
Some banks temporarily display both an authorization hold and the final charge. If you believe you were charged twice, contact us with your order number and a screenshot or statement showing the transactions. Do not send your full card number or security code.
Order Confirmation
A successful payment does not always mean that an order has been finally accepted. XILUGS may review an order for payment verification, suspected fraud, product availability, pricing errors or incomplete customization details.
Once your order is accepted, you will receive an order confirmation by email. Please contact us promptly if any information in the confirmation is incorrect.
Refunds
Approved refunds are issued to the original payment method whenever possible. Refund eligibility is governed by our Return & Refund Policy.
After XILUGS processes a refund, your bank, card issuer or payment provider may require additional time before the funds appear in your account.
Payment FAQs
Can I pay without a PayPal account?
In some countries and transactions, PayPal may provide a guest card-payment option. Availability is determined by PayPal and may not appear for every customer.
When will my card be charged?
Your card or selected payment method is generally authorized or charged when you complete checkout. Some payment providers may first place a temporary authorization hold.
Why was my payment declined?
Common reasons include incorrect billing details, insufficient funds, card restrictions, international-purchase limits or a security review by the payment provider. Contact your bank or try another available payment method.
Does XILUGS store my card details?
XILUGS does not directly store your complete card number on its own systems. Card and payment information is handled by secure payment providers.
Which currency will I be charged in?
The checkout page shows the currency and final amount for your order. Your bank may convert the transaction into your account currency and may charge a conversion or foreign-transaction fee.
Contact XILUGS
For payment questions, contact us and include your order number whenever available.
Email: support@xilugs.com
Phone / WhatsApp: +84 635 679 01
Address: 90 Nguyen Tuan Street, Thanh Xuan, Hanoi 10000, Vietnam
For your security, never send your complete card number, card security code, online-banking password or PayPal password by email or message.