Payment Method

Last updated: August 8, 2026

Accepted Payment Methods

XILUGS accepts credit and debit cards through a secure online checkout. Which card brands appear can vary slightly depending on your country and your card issuer.

Credit and Debit Cards Visa, Mastercard, American Express, Discover, Diners Club and JCB. The exact list for your country is shown at checkout.
One secure checkout Card details are entered on Shopify's secure checkout page. XILUGS never sees or keeps your card number.
Paid in US Dollars All prices and refunds are in USD. Your bank converts to your own currency at its rate.
  • Visa
  • Mastercard
  • American Express
  • Discover
  • Diners Club
  • JCB

Only the payment methods currently shown on the XILUGS checkout page are available for a particular order.

Order Total and Charges

Your order total may include the product price, selected customization upgrades, shipping charges, discounts and any taxes collected at checkout. The final amount payable will be displayed before you confirm payment.

  • XILUGS does not add hidden handling fees after checkout.
  • Import duties, customs charges, VAT and local taxes imposed after shipment are not included unless expressly collected at checkout.
  • Your bank or payment provider may apply currency-conversion, foreign-transaction or other service fees. These charges are not controlled by XILUGS.
Please review your order carefully before payment.

Confirm your products, sizes, colors, personalization details, shipping address and total amount before completing checkout. Made-to-order and personalized products may enter production shortly after payment is confirmed.

Secure Payment Processing

Payments are processed through secure third-party payment providers. XILUGS does not directly store your full credit or debit card number on our own systems.

Card details are entered on the secure checkout page, not on this website, and are handled entirely by the payment provider. XILUGS receives only the result of the payment and the last four digits needed to match it to your order.

Paying by Card

  1. Choose Credit or debit card at checkout.
  2. Enter your card number, expiry date and security code on the secure checkout page.
  3. Your bank may ask you to confirm the payment in its app or by a one-time code (3-D Secure).
  4. Once the payment is confirmed you will see an order confirmation on screen and by email.

Card details are entered on the secure checkout page and are never seen or kept by XILUGS.

Payment Authorization

By submitting an order, you confirm that you are authorized to use the selected payment method and authorize the applicable payment provider to charge the displayed amount.

Your payment may be declined, delayed or placed under review by your bank or card issuer. XILUGS cannot override a payment provider's security decision.

Pending, Failed or Duplicate Payments

Pending payment

An order may remain pending while the payment provider verifies the transaction. Production normally begins only after payment has been successfully confirmed.

Failed or declined payment

Check that your billing information is correct and that sufficient funds are available. You may also contact your bank or try another payment method displayed at checkout.

Duplicate charge

Some banks temporarily display both an authorization hold and the final charge. If you believe you were charged twice, contact us with your order number and a screenshot or statement showing the transactions. Do not send your full card number or security code.

Order Confirmation

A successful payment does not always mean that an order has been finally accepted. XILUGS may review an order for payment verification, suspected fraud, product availability, pricing errors or incomplete customization details.

Once your order is accepted, you will receive an order confirmation by email. Please contact us promptly if any information in the confirmation is incorrect.

Refunds

Approved refunds are issued to the original payment method whenever possible. Refund eligibility is governed by our Return & Refund Policy.

After XILUGS processes a refund, your bank, card issuer or payment provider may require additional time before the funds appear in your account.

Payment FAQs

Which cards can I use?

Visa, Mastercard, American Express, Discover, Diners Club and JCB. The exact list available in your country is shown at checkout.

When will my card be charged?

Your card or selected payment method is generally authorized or charged when you complete checkout. Some payment providers may first place a temporary authorization hold.

Why was my payment declined?

Common reasons include incorrect billing details, insufficient funds, card restrictions, international-purchase limits or a security review by the payment provider. Contact your bank or try another available payment method.

Does XILUGS store my card details?

XILUGS does not directly store your complete card number on its own systems. Card and payment information is handled by secure payment providers.

Which currency will I be charged in?

The checkout page shows the currency and final amount for your order. Your bank may convert the transaction into your account currency and may charge a conversion or foreign-transaction fee.

Contact XILUGS

For payment questions, contact us and include your order number whenever available.

Email: support@xilugs.com
WhatsApp: +84 963 567 901
Address: 90 Nguyen Tuan Street, Thanh Xuan, Ha Noi 100000, Vietnam

For your security, never send your complete card number, card security code, online-banking password or one-time security code by email or message.